Policies

Return Policy

Due to the nature of the products, ALL SALES ARE FINAL. 

Exchanges (if applicable) 

  • We only replace items if we have sent you the wrong items. 
  • If your items needs to be exchanged please email perpetualtresses@gmail.com to notify owner of error as soon as possible.
  • Items must be in the original condition to be considered for exchange.
  • Items will need to be sent to: 
P.O. Box 31763
Clarksville, TN 37040

     

    If you will be sending an item back please purchase a tracking number for it so we can know when to expect package. 

      Lost/Stolen Products

      • Please understand Perpetual Tresses is NOT responsible for lost or stolen items. We will do our very best in confirming accurate delivery, but please contact your local authorities and postal office. 
      • Every order comes with a tracking number and is shipped through USPS.
      • Always make sure your address you are entering is accurate. 
      • You can track your package at USPS.COM or call them directly at 1-800-ASK-USPS® (1-800-275-8777).

      Order Canceled?

      If your order has been flagged as high risk, it will not be processed and you will receive a refund. 

        Wig Policies

        • Custom Wigs are made by the circumference measurements provided when ordered. Please take your measurements and select options very carefully. Your custom wig will be made according to your exact specifications selected.
        • Please note, we are not responsible for improper measurements resulting in a wig that does not fit. If you have any questions or concerns, please don’t hesitate to ask. We would love to help you!
        • If you measure in between circumference sizes, we recommend the next size up.


        Ready to Ship Wigs are “first come, first served” units that have been made by the owner. Please check the description of each Ready to Ship Wig as they each have different aspects to each unit.


        Wig Construction Policy

        • After Wig Construction service charge has been paid, please send your hair to our P.O. Box.
        Perpetual Tresses
        P.O. Box 31763
        Clarksville, TN 37040

         

        • Customers are responsible for initial shipping charges and it is not deducted from wig construction service charge.
        • Please send tracking information to perpetualtresses@gmail.com so owner can know when to expect package. 
        • Please be advised, the owner works with the hair that is provided. The finished results depend a lot on the quality of the hair provided.

         

        Holidays

        • Perpetual Tresses does observe major holiday, so please plan accordingly during these times.
        • Please keep in mind that shipping times can increase during the holidays due to postal closings.